Information Collection: AK Alloys collects a variety of information from and about its customers and website users, including:
- Personal Information: This includes information such as your name, email address, postal address and vehicle details. AK Alloys collects this information when you create an account, place an order, or do marketing, among other things.
- Cookies/Usage Information: This includes information about how you use the AK Alloys website, such as the pages you visit and the time you spend on the website. This information is collected through cookies and other similar technologies.
- Customer Communications: AK Alloys may also collect information from you through customer support interactions, surveys, or other communications.
- Use of Information: AK Alloys uses the information it collects for the following purposes:
- To provide the products and services you request, including processing your orders and delivering the products to you.
- To improve the AK Alloys website and its offerings, including by analyzing usage patterns and customer preferences/market trends.
- To communicate with you, including by sending you promotional emails, newsletters, and other marketing materials, and by responding to your inquiries and customer support requests.
- To comply with legal obligations, including financial reporting and bookkeeping requirements.
- We will hold your personal information for the following periods:
- 6 Years - Transactional details to comply with UK Taxation laws.
- Disclosure of Information: AK Alloys may disclose your personal information to third parties for the following purposes:
To third-party service providers, such as payment processors, shipping companies, distribution suppliers and credit reference agencies which include Klarna/Paypal, in order to provide the products and services you request.
If finance is applied for, your data is provided by you directly to our finance partner and is held and governed by them. AK Alloys receive no personal financial information and limited information on the status of the finance for the purposes of processing your order.
- We will not share your personal information with any other 3rd parties.
- Telephone Calls- For training purposes, customer protection and customer services calls may be monitored and recorded.
To law enforcement or government agencies, if required by law or if AK Alloys believes that such disclosure is necessary to protect its rights or the rights of others.
Access to Information: You have the right to access the personal information that AK Alloys has collected about you, and to request that AK Alloys correct or delete this information. You can access and manage your personal information through your AK Alloys account, or by contacting 01642 432969 or by email at sales@ akalloys.co.uk.